Sales stall out when buyers can’t see how their problems are going to be solved.
Sometimes, the seller fails to connect the dots because there aren’t connections. The seller is trying to make a sale that isn’t right for the buyer. More often, though, it’s one of the oversights above that prevents a buyer from understanding how the solution will address their problem.
Beware of false causality and making links that aren't valid! Buyers will assume that you’re trying to pull a fast one. They won’t feel they can trust you if your connections are airtight.
When you're trying to solve a problem, lazy thinking and shortcuts may lead to illogical, superstitious, or poorly-reasoned choices. To become better at solving problems, build your critical thinking skills for nailing down the true links between cause and effect.
This video will also help you understand the differences between correlation and causation. Build your mental might by learning, practicing, and mastering these techniques!
Cause-and-effect has to be presented in a way that buyers can understand. Even if you’re not engaging in logical fallacies like false causality, you could be failing to connect the dots.
It may be crystal clear to you. You’re offering a solution to the buyer’s problem, and it seems like a no-brainer. So why isn’t the buyer buying?
In interviews following sales calls, buyers who say “no” frequently report that they didn’t really see how the proposed solution was going to solve their problem. Sellers, however, seem oblivious to this disconnect. They rate themselves highly on the work they’ve done to craft and present solid solutions.
What’s missing are clear links that explain why a solution has been selected and how it addresses the buyer’s need. Usually, the seller assumes this is clear and does a poor job of spelling it out for the buyer. That’s because, to the seller, it’s obvious and easy to understand. Sellers sometimes forget that the buyer isn’t immersed in the same details and perspective that the seller is.
Buyers seldom do the work of coming behind the seller to try and connect those dots. They might ask a couple of questions, but they don’t work very hard to grasp the connections if the seller hasn’t showcased them.