The old marketing adage is that people have to hear your message seven times before they remember...
Assertiveness in the workplace is like a circus performer walking a tightrope. If the performer is...
Ever notice a collective groan or eye-rolling when you announce a mandatory training session for...
You’re a manager with direct reports. You probably report to someone else, too. So you’re familiar...
Delegating. Some supervisors do it too much, dumping anything and everything on direct reports...
Why does being candid make us squirm? After all, it’s a supervisor’s job to give useful feedback...
Frank Tyger once said, “Hearing is one of the body’s five senses. But listening is an art.” How...
Consultative selling doesn’t work anymore. I realize that's a provocative statement, but I think...
Can you think of a professional conversation that’s made you feel uncomfortable? Do you know why...
If you know Deb, watched a webinar, or heard her speak in person, you’ve most likely heard her...